Patients' Rights

Charter of Patients' Rights

(set of basic legal regulations)

Warsaw, October 2nd 2025

I. Patient Rights arising from the direct application of the provisions of the Constitution of the Republic of Poland:

  1. Everyone has the right to health protection – Article 68(1) of the Constitution of the Republic of Poland.
  2. Every citizen has the right to equal access to healthcare services financed from public funds, under the conditions and to the extent specified in the Act – Article 68(2) of the Constitution of the Republic of Poland.

II. Patient rights specified in the Patients' Rights and Patients' Rights Ombudsman Act of 6 November 2008:

The document reflects the legal status as of 29 September 2025 and has been adapted to the specific nature of genetic testing, molecular diagnostics and non-reimbursable services.

The patient's right to health care services

Patients have the right to health care services that meet the requirements of current medical knowledge.

Right to information

Patients have the right to information about their health condition.

The patient's right to confidentiality of information relating to them

Patients have the right to confidentiality of information about them by medical professionals, including those providing them with healthcare services, obtained in connection with the practice of medicine.

The patient's right to consent to the provision of healthcare services

Patients have the right to give or refuse consent to specific healthcare services.

The right to respect for the patient's intimacy and dignity

Patients have the right to respect for their intimacy and dignity, in particular when receiving healthcare services.

The patient's right to medical documentation

Patients have the right to access medical documentation concerning their health and the healthcare services provided to them.


Complaints may be submitted:

  • directly to the facility - using the following address: Genomed S.A., ul. Ponczowa 12, 02-971 Warsaw, Poland, e-mail: reklamacje@genomed.pl
  • Mazowiecki Regional Branch of the National Health Fund – Complaints and Applications Section, ul. Chałubińskiego 8, 00-613 Warsaw, Poland; tel. 22 279 75 78; e-mail: kancelaria@nfz-warszawa.pl
  • Bureau of the Commissioner for Patients' Rights, ul. Płocka 11/13, 01-231 Warsaw, Poland; Freephone helpline: 800 190 590 (available 24 hours a day, 7 days a week)


Genomed S.A. ensures compliance with patients' rights in accordance with applicable regulations. This Charter of Patients' Rights is a collection of basic legal provisions defining the rights of patients using the healthcare services provided by Genomed. These rights derive directly from the Constitution of the Republic of Poland and the Act of 6 November 2008 on Patients' Rights and Patients' Rights Ombudsman Act.